Shipping policy

Order fulfillment:

1. Most of our products are made to order. Order fulfillment time can be up to 35 business days from the moment the payment is credited to our account.
2. In the event of an extension of the order processing time, the customer will be informed thereof electronically.
3. Orders are processed from Monday to Friday, excluding public holidays.

Track your shipment:

1. Once your order has shipped, you will receive a tracking number that allows you to monitor the delivery status.
2. The tracking number will be sent to the email address provided when placing your order.

Delivery terms:

1. Shipments are delivered to the address provided by the customer when placing the order. Please double check the correctness of the address provided.
2. If the recipient is not present, the courier will leave a notice with information about the possibility of collecting the parcel at the nearest collection point or about a new delivery attempt.
3. The store is not responsible for delays in delivery resulting from reasons attributable to the courier company or due to incorrect address details provided by the customer.

Damage during transport:

1. If you notice damage to the shipment upon receipt, please write a damage report in the presence of the courier and immediately inform the store of the situation.
2. Complaints regarding damage incurred during transport will be considered on the basis of a damage report drawn up in the presence of the courier.

Returns and exchanges:

1. The rules regarding returns and exchanges of products can be found in the "Returns and complaints" tab available on our website.
2. Please read the returns and exchanges procedures carefully before sending the goods to the store.

Contact:

For questions regarding shipping, please contact us at example@store.com.

We take care to deliver our products quickly and safely.